Shipping and Returns
In most cases, orders are shipped within one business day, but in some cases may take 3-5 business days. Please be sure to check your address before submitting your order. Collectiv Co. is not responsible for orders shipped to the wrong address if incorrect or insufficient information was given.
For domestic (US) orders, you have 14 days upon arrival of the product to reach out regarding a return. You may return the product if it remains in its original condition and you will be given in store credit, which never expires.
If you make this decision, please reach out through e-mail at firstname.lastname@example.org so we can initiate the return.
Customers are responsible for paying for return shipping.
All "Sale" items in the Clearance section are FINAL.
All rugs purchased with a discount code of 20% off or higher are FINAL.
If your item arrives damaged, you have 48 hours to reach out through our website or at email@example.com with pictures of the damage, and we will either issue a refund or send you a new item.
Once your order is delivered to your doorstep, Collectiv Co. is no longer responsible for what happens to it from that point onward. We strongly recommend purchasing Route Shipping Insurance, which will either provide a full refund or cover the full cost of replacing your items if your package is lost, damaged or stolen.
All international orders are FINAL.
If you are an international customer and you do not purchase Route Shipping Insurance, Collectiv Co. is not responsible for lost, stolen or damaged goods.
International orders may be subject to import fees. If required, you will be responsible for paying the duties and taxes upon delivery. The shipping carrier may not deliver the package until payment has been made.